Privacy Policy – Oblal Espace Vert

Last Updated: May 6, 2025

Oblal Espace Vert (“we,” “us,” or “our”) respects your privacy and is committed to protecting it through this Privacy Policy. This document explains how we collect, use, disclose, and safeguard your information when you visit our website https://oblalespacevert.store (the “Site”), and when you interact with us in other ways, such as through customer service or social media.

By using this Site, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use the Site.

1. INFORMATION WE COLLECT

We collect several types of information from and about users of our Site, including:

A. Personal Data

Information you voluntarily provide to us, including but not limited to:

Full name
Shipping and billing address
Phone number
Email address
Demographic information such as age, gender, location
Other personally identifiable information you submit through forms, chats, reviews, or customer service interactions.

B. Payment and Financial Data

We do not store or process credit card information directly. When you make a purchase on our Site, your payment information is securely processed via third-party platforms such as Stripe or PayPal. These platforms may collect and store your credit card number, expiration date, security code, and billing address.

We recommend reviewing their privacy policies to understand how they handle your data:

C. Technical and Derivative Data

Information collected automatically when you visit our Site, such as:

Your IP address
Browser type and version
Operating system
Access times and dates
Pages visited and referring website addresses
Device type and settings

D. Data from Social Media Platforms

If you choose to connect your account through a third-party social network (e.g., Facebook, Instagram), we may collect information such as your public profile, email address, and friend list. These platforms control what information you share with us.

E. Data from Promotions, Giveaways, and Surveys

When you voluntarily participate in any surveys, promotions, or giveaways, we may collect your contact information, demographic data, and other responses you provide.

2. HOW WE USE YOUR INFORMATION

We use the information we collect in the following ways:

A. To Provide and Improve Our Services

Processing transactions and fulfilling orders
Managing accounts and user profiles
Providing customer support and responding to inquiries
Sending order confirmations, invoices, and shipping updates

B. Marketing and Communication

Sending promotional emails, newsletters, and special offers (with consent)
Customizing your shopping experience
Informing you about new products, services, or policy updates

You can opt out of marketing emails at any time by clicking the unsubscribe link or emailing us directly.

C. Analytics and Performance Monitoring

Measuring traffic patterns and user behavior
Conducting research and analytics to improve our website functionality and customer experience
Testing website features and services

D. Security and Fraud Prevention

Detecting and preventing fraudulent transactions and unauthorized access
Enforcing our terms and policies
Complying with applicable legal obligations

3. DISCLOSURE OF YOUR INFORMATION

We do not sell your personal data. However, we may share your information under the following circumstances:

A. With Service Providers

We may share data with trusted third-party vendors who assist with:

Payment processing (e.g., Stripe, PayPal)
Website hosting and cloud services
Email and SMS communication platforms
Marketing services (e.g., Mailchimp, Meta Ads)
Analytics tools (e.g., Google Analytics)

These providers are only permitted to use your data to perform services on our behalf.

B. To Comply with Legal Obligations

We may disclose your information when required by law or legal process, such as to:

Comply with a court order or subpoena
Respond to law enforcement or regulatory requests
Enforce our terms and conditions

C. Business Transfers

If we are involved in a merger, acquisition, asset sale, or bankruptcy, your data may be transferred as part of that transaction.

D. With Your Consent

We may disclose your personal data for any other purpose if you explicitly consent.

4. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

Remember your preferences and settings
Authenticate user sessions
Measure traffic and analyze trends
Deliver personalized advertising (where consent is given)

You can control cookies through your browser settings. For more details, please refer to our [Cookie Policy] (can be linked separately).

5. THIRD-PARTY WEBSITES

Our Site may contain links to third-party websites or services that are not controlled by us. We are not responsible for the privacy practices of these websites. Please review their policies independently.

6. DATA RETENTION

We retain personal data for as long as necessary to:

Fulfill the purposes outlined in this policy
Comply with legal obligations
Resolve disputes and enforce agreements

After the retention period, data is securely deleted or anonymized.

7. YOUR RIGHTS UNDER GDPR (EU/EEA CUSTOMERS)

If you are a resident of the European Economic Area (EEA), you have the following rights under the General Data Protection Regulation (GDPR):

Right to Access – Request a copy of the personal data we hold about you.
Right to Rectification – Request correction of inaccurate or incomplete data.
Right to Erasure – Request deletion of your data, subject to legal limits.
Right to Restrict Processing – Limit how we use your data.
Right to Data Portability – Receive your data in a structured, machine-readable format.
Right to Object – Object to data processing under certain conditions.
Right to Withdraw Consent – Revoke your consent at any time.

To exercise any of these rights, email us at contact@oblalespacevert.store with your request.

8. PROTECTING CHILDREN’S PRIVACY

Our website is not intended for use by individuals under the age of 16. We do not knowingly collect personal data from minors. If you believe we have unknowingly collected such data, please contact us, and we will take immediate steps to delete it.

9. INTERNATIONAL DATA TRANSFERS

As our business is based in France, your data will be processed in compliance with French and European data protection laws. If you access the Site from outside the EU, please note that your information may be transferred, stored, and processed in countries with different privacy laws.

10. CHANGES TO THIS PRIVACY POLICY

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page and reflected by the “Last Updated” date at the top. You are encouraged to review this page regularly.

11. CONTACT INFORMATION

If you have any questions, requests, or concerns regarding this Privacy Policy or how your personal data is handled, please contact us:

Business Name: Oblal Espace Vert
Address: 1 Rue Charles Pathé, 30900 Nîmes, France
Phone Number: +33 7 45 49 64 94
Email: contact@oblalespacevert.store