Shipping Policy – Oblal Espace Vert

Last Updated: May 6, 2025

Thank you for shopping with Oblal Espace Vert! We are committed to ensuring a smooth and enjoyable shopping experience, and this policy outlines all the details you need to know about shipping your orders.

1. Order Processing

Processing Time

Orders are typically processed within 1-3 business days (Monday – Friday, excluding public holidays) after full payment has been received.
Once your order is placed, you will receive a confirmation email. After your order is shipped, you will receive another email containing tracking information to help you follow your shipment’s progress.

Delays

In the rare case of any processing delays, we will notify you immediately and provide an updated timeline.

2. Shipping Rates & Delivery Estimates

Free Shipping

We are pleased to offer Free Standard Shipping on all orders, with no minimum purchase required.
This applies to all regions within mainland France and other selected locations.

Shipping Methods

Oblal Espace Vert uses trusted carriers to deliver your order, including La Poste, Chronopost, and DHL, depending on the size, weight, and destination of your package.

Estimated Delivery Times

Within France: Delivery usually takes 3-5 business days.
Within the European Union: Delivery is estimated to take 3-7 business days.
International (Outside EU): For international orders, shipping may take between 4-7 business days, depending on the destination and any customs processes.

Note: These are estimated delivery times, and actual delivery may take longer due to carrier delays, customs processing (for international orders), or other unforeseen factors.

3. Shipping Address

Accuracy of Address: Please double-check your shipping address at checkout to ensure it is correct and complete. Oblal Espace Vert is not responsible for packages delivered to incorrect or incomplete addresses provided by the customer.
Shipping Destinations: We currently ship to the following locations:
- France
- European Union countries
- Worldwide (Outside EU, see international shipping section for details)

Note: Some regions or countries may have specific shipping limitations or exclusions. Please refer to our website or contact customer support for more details.

4. Customs, Duties, and Taxes (International Orders)

Customs and Duties: For international orders outside the EU, customs duties, taxes, and any additional import fees may be applied upon arrival in the destination country.
Responsibility of the Customer: These charges are the responsibility of the customer and are not included in the product or shipping costs. Please check with your local customs office for potential duties or taxes.

5. Damages

Damage during Transit: Oblal Espace Vert is not liable for any damage to products that occurs during shipping. However, if you receive a damaged or defective item, please contact the carrier directly to file a claim.
Required Steps: Be sure to keep all packaging materials and the damaged goods for the claim process.
- For French orders, please contact the carrier (La Poste, Chronopost, or DHL).
- For international orders, please reach out to the respective carrier for filing claims.

6. Contact Us

If you have any questions about this Shipping Policy or your order, feel free to reach out to us:

📧 Email: contact@oblalespacevert.store
📞 Phone: +33 7 45 49 64 94
🏢 Address:
Oblal Espace Vert
1 Rue Charles Pathé,
30900 Nîmes,
France