Return and Refund Policy
We want you to be completely satisfied with your purchase. If you’re not, we offer a 30-day return window for all products.
Return Eligibility
- Items must be returned in their original condition, unworn, unused, and with original packaging.
- Proof of purchase (order number or receipt) is required for all returns.
Return Process
- Contact Us: Email us at contact@oblalespacevert.store to initiate your return request.
- Approval: Our team will review your request within 1-2 business days.
- Return Shipping: Once approved, you’ll receive instructions on where to send the item.
- Customers are responsible for return shipping unless the product is defective or incorrect.
- Inspection: Once we receive the item, it will undergo quality inspection.
Refunds
- Approved refunds will be processed within 5-7 business days after the return is inspected.
- Refunds will be issued to the original payment method used for the purchase.
Exchanges
- We offer free exchanges for defective or incorrect products.
Warranty Policy
2-Year Warranty on All Products
We stand behind the quality of our products. Every purchase is backed by a 2-year warranty to cover any manufacturing defects.
What’s Covered?
- Manufacturing defects such as stitching issues, material faults, or improper construction.
- Issues that prevent normal use of the product.
What’s Not Covered?
- Normal wear and tear, accidental damage, or misuse.
- Products altered or repaired by unauthorized parties.
How to Claim a Warranty
- Contact our team at contact@oblalespacevert.store with your order number and photos of the defect.
- Our support team will assess the issue and guide you through the warranty process.
- Depending on the issue, we may offer:
- A free repair service.
- A replacement product at no additional cost.
- A refund if the product cannot be repaired or replaced.